1. Our Commitment to You
At Mint Macro, we value your trust and satisfaction. If for any reason you’re not fully pleased with your purchase, we’re here to help. Please review our return and refund policy carefully before initiating a return.
2. Eligibility for Returns
To qualify for a return:
Items must be unused and in their original packaging.
A return request must be made within 3 days of delivery.
Proof of purchase (such as your order number or receipt) is required.
Non-returnable items include:
Customized or personalized items.
Discounted or clearance products (unless defective).
3. Return Process
Submit a Request
Contact our support team at support@mintmacro.com or send a Whatsapp message at +92 311 0480 996 with your order number and reason for return. (Attach images if the piece you received is defective)Approval & Return Instructions
Once your return is approved, you will receive a Return Authorization and the address of our warehouse for sending the item back.Shipping the Item Back
The customer is responsible for the courier/shipping charges when sending the item for return or refund.
We recommend using a reliable, trackable courier service to avoid delays or lost parcels.
Replacement Processing
Once the returned parcel is received at our warehouse, please allow 2–3 business days for inspection and processing.
After your request is approved, your replacement item will be prepared and dispatched within 2-3 business days, depending on product availability. You will receive a confirmation once your replacement has been shipped.
4. Damaged or Defective Items
If your product arrives damaged or defective, please notify us within 48 hours of receiving your order. Include clear photos or videos of the issue, and we’ll arrange a replacement or full refund.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- The product is damaged because of use.
- The product has tampered.
5. Refund Policy
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days of approval:
Recheck your bank account or payment method.
Contact your bank or card issuer, as processing times can vary.
If you still haven’t received it, please reach out to support@mintmacro.com for assistance.
Mint Macro does not offer a “refund” or “Money Back Guarantee” on purchased items.
7. Contact Us
For all return, exchange, or refund-related inquiries:
📧 support@mintmacro.com
📞 +92 (311) 0480-996