1. Our Commitment to You
At Mint Macro, we value your trust and satisfaction. If for any reason you’re not fully pleased with your purchase, we’re here to help. Please review our return and refund policy carefully before initiating a return.
2. Eligibility for Returns
To qualify for a return:
Items must be unused, unopened, and in their original packaging.
A return request must be made within 14 days of delivery.
Proof of purchase (such as your order number or receipt) is required.
Non-returnable items include:
Perishable or consumable goods.
Customized or personalized items.
Discounted or clearance products (unless defective).
3. Return Process
Submit a Request
Contact our support team at support@mintmacro.com with your order number and reason for return.Approval & Return Instructions
Once your return is approved, you will receive a Return Authorization and the address of our warehouse for sending the item back.Shipping the Item Back
The customer is responsible for the courier/shipping charges when sending the item for return or refund.
We recommend using a reliable, trackable courier service to avoid delays or lost parcels.
Refund Processing
Once the returned parcel is received at our warehouse, please allow 2–3 business days for inspection and processing.
After approval, the refund will be issued to your original payment method within 5–10 business days (depending on your bank or payment provider).
4. Damaged or Defective Items
If your product arrives damaged or defective, please notify us within 48 hours of receiving your order. Include clear photos or videos of the issue, and we’ll arrange a replacement or full refund.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days of approval:
Recheck your bank account or payment method.
Contact your bank or card issuer, as processing times can vary.
If you still haven’t received it, please reach out to support@mintmacro.com for assistance.
7. Contact Us
For all return, exchange, or refund-related inquiries:
📧 support@mintmacro.com
📞 +92 (311) 0480-996
